WETOX Support Page for App (English Version)

Welcome to WETOX Support WETOX provides advanced V2L (Vehicle-to-Load) and V2H (Vehicle-to-Home) technology solutions, empowering your electric vehicle to become a versatile power source.

[ Frequently Asked Questions ]

Q: Which vehicles are compatible with WETOX?

A: Currently, our products are optimized for Tesla models. Specific requirements apply; please refer to the product page on our official website for detailed compatibility. Support for additional vehicle brands is coming soon.

Q: How do I use the WETOX V2L Adapter?

A: Please refer to the User Tutorial section at the bottom of this page for step-by-step instructions.

Q: What features does the WETOX App provide?

A: The app allows you to monitor real-time discharge power and remaining vehicle battery levels, set scheduled shutdown timers, and perform Over-the-Air (OTA) firmware updates to keep your device optimized.

Q: Will using this product damage my vehicle?

A: No. WETOX products are engineered based on ISO-15118, DIN-70121, and GB/T-27930 international protocols. Our devices have passed rigorous safety and compliance tests. V2L discharge is a safe, standard process that does not negatively impact your vehicle's systems.

[ Contact Us ]

If you encounter any issues, our team is here to help: Email: support@wetoxtech.com

[ User Tutorial ]

Power On: Press the Integrated LED Power Button once (short press). Wait for the indicator to flash white, then firmly plug the V2L Connector into your vehicle's charging port.
Power Off: Press and hold the Integrated LED Power Button until the indicator flashes blue and the display turns off. This indicates the device has safely shut down. You may then unplug the V2L Connector from the vehicle.

[ Legal & Policy ]

Privacy Policy: https://wetoxtech.com/pages/privacy-policy-for-app-english-version
Terms of Service: https://wetoxtech.com/pages/terms-of-service-for-app-english-version